Enhancing Patient Experience at The Ottawa Hospital - CA - Joos Power

Case Study

Ottawa Hospital

Enhancing Patient Experience at The Ottawa Hospital

Sector

Healthcare

Region

Canada

Locations

1 Property

Deployment Date

March 2026

Background

Joos’ self-service charging solution improved patient connectivity, reduced staff workload, and enhanced safety across hospital operations.

The Challenge

Patient Connectivity and Staff Workload.

Before the implementation of Joos power banks, The Ottawa Hospital faced several challenges related to patient connectivity and staff workload.

Key Challenges Identified

Extended Waiting Times: Patients often experienced long waiting times, leading to frustration from drained phone batteries and disconnection from loved ones.

Increased Staff Burden: Hospital staff frequently received requests to charge patients' phones, adding to their workload and diverting attention from critical tasks.

Safety Concerns: Patients attempting to use uncertified charging outlets posed safety risks, including potential electrical hazards.

The Solution

How Joos Was Deployed

Joos provided The Ottawa Hospital with a comprehensive solution that included the installation of Joos Boxes, which dispense portable power banks compatible with all mobile devices. This solution was free for the health network, including product and installation costs. The service is fully managed by Joos, covering delivery, setup, and ongoing maintenance, ensuring no additional burden on hospital staff. Key aspects of the solution included:

Convenience

Patients could easily rent a power bank from any Joos Box and return it at their convenience, maintaining connectivity during their hospital visit.

Safety and Compliance

Joos is the only Canadian power bank company to undergo extensive measures to comply with CSA standards, meaning our clients have confidence in our product.

Revenue Sharing

Joos offered a revenue-sharing model, providing The Ottawa Hospital with additional income.

The Results

Since implementing Joos power banks, the results have been remarkable

High Utilization

In just the first month, hundreds of power bank rentals were recorded, demonstrating strong demand, and significantly enhancing patient connectivity.

Improved Patient Experience

79% of patients used the power banks for over an hour, which helped them stay connected with family and friends during extended waiting times.

Reduced Staff Burden

The availability of power banks has alleviated thousands of challenging interactions for staff annually, allowing them to focus on more critical tasks.

Enhanced Safety

Using certified power banks and charging stations has mitigated the risks associated with uncertified chargers, contributing to a safer hospital environment.

Staff Appreciation

While Joos is incredibly helpful for patients arriving at the emergency room with low battery, our vision extends to supporting the hardworking hospital staff as well. To show our appreciation, we launched a promotion at The Ottawa Hospital, allowing staff to use the new charging solution. This initiative was received very positively, and we are excited to implement similar promotions at new locations in the future.

More Case Studies

Proof from the Field

Retail

How Bullring Gave 39 Million Shoppers a Reason to Stay Longer

One of Britain's biggest shopping centres needed a phone charging solution that matched its scale. Over 40,000 orders later, here's how Joos delivered — and why Hammerson rolled it across its entire portfolio.

Hotels

How Four Accor Hotels Built Three Years of Passive Revenue — Without a Single Staff Action

Four Novotel and Ibis hotels across London have logged nearly 1,800 guest power bank rentals over three years — zero staff involvement required and a 17:1 revenue-to-energy-cost ratio. Here is how the Accor estate built a self-running guest amenity from a single deployment.

Healthcare

Enhancing Patient Experience at The Ottawa Hospital

Joos’ self-service charging solution improved patient connectivity, reduced staff workload, and enhanced safety across hospital operations.

Healthcare

Improving Patient Experience & Safety at Imperial College Healthcare NHS Trust

A simple, self-service charging solution reduced staff pressure, improved patient experience, and enhanced safety across emergency departments.

Hospitality

Cucamara Case Study

Cucamara, Nottingham’s premier cocktail bar & nightclub, saw their guest experience and operations transformed by adding mobile charging — and Joos was the perfect partner.

Events

How Travel Counsellors partnered with Joos for customizable, portable power banks

Travel Counsellors is a leading agency with over 2,000 independent consultants specialized in creating bespoke travel experiences. They have been honoured with the Queen's Award for Enterprise three times, made it to the Sunday Times PLC Top Tech 250, and generated over £650 million in global sales. The company regularly runs large-scale conferences and events that attract hundreds of industry leaders, travel professionals, and key stakeholders. They understand the importance of creating memorable experiences that keep attendees engaged, connected, and comfortable throughout multi-day events. As technology continues to evolve, connected attendees are a key priority for ensuring they can maintain communication and visibility throughout the event experience.